Please don't send a product back without contacting us first using the contact form. If you have an item purchased from one of our stores, please contact the respsective store directly. We stand by the quality and performance of the products we sell, as a genuine stockist we offer manufacturer extended guarantees where applicable.įor faulty products and warranty, please complete the claim form, you'll need your order number and some pictures when appropriate. Please include as much information as possible to help us fully understand the issue. There are over 5,800 Collect+ stores often open 7 days a week.ġ: Pack your itemand complete returns formĢ: Buy a returns label for £4.49 at Collect+ģ: Drop off at Collect+ shop and get a receiptĬollect+ is a service separate to Taunton Leisure, click here for their terms & conditions.
Please retain proof of posting or tracking receipt in case of query.Įasy and convenient returns with Collect+ (you're welcome to use any service you wish like Royal Mail, Hermes if you prefer) You are welcome to use Royal Mail or whichever delivery or service is convenient to return your order to us. Please refer to our full returns terms and conditions in the FAQ section for information on tents, climbing gear, underwear and footwear for further guidance. Note: you can also return online purchases to our stores for refund / exchange too! This would make the first time assembly a bit quicker.Simply return the items to us in a new and unused resalable condition, securely packaged with all product packaging, labels and tags included within 90 days of receipt. The instructions are handily printed on the bag, although we feel Vango could improve on these by including a diagram referring to the name of each piece of kit. Lastly insert the bracer pole, which connects inside the awning to the main airbeams with velcro tabs, to increase tension in the roof. Next blow up the airbeams (easy to inflate with the manual double handled pump included). We used webbing straps, which were thrown over the roof and pegged on the other side. Loosely pegging out the four corners, attach the awning to your camper either with the pre-attached 6mm kador strip (which fits straight onto a rail on your vehicle if you have one), or with webbing straps, velcro tabs or pole and clamps. Expect the first time to take around half an hour, although after practice we easily managed to get this down to 10 minutes. It can also be used with any campervans and even motorhomes.Īfter a few goes, setting up the Idris II is a doddle. The Vango Idris II Airbeam Awning is a freestanding drive away campervan awning.
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